Refund policy

RETURN AND REFUNDS

Order Responsibility & Fair Usage Policy
At BS Channabasappa Silks & Sarees, every order is prepared, packed, and shipped with care.
To ensure a smooth experience for all customers, we request responsible ordering. In cases of repeated order cancellations, refusal at delivery, or non-response when parcels are ready for delivery, we reserve the right to review and decide on future order acceptance.
This allows us to serve our customers efficiently and sustainably. Thank you for your understanding and continued trust.
Our intention is not to deny service, but to ensure fairness, efficiency, and respect for the effort involved in every order.

Returns are possible only in case if damage products or defects will be arranged within 4-5 business working days. Slight variation in the color can’t be a reason for exchange. We have mentioned in the product description, a disclaimer saying the color in the pictures may vary. Returns based on color accuracy cannot be accepted.

Goods dispatched from our end cannot be refused by the customer. We will resolve any issues with the order only after the delivery is complete.

Refunds are not possible. However, if you have an issue, you will be directed to a backend team that will answer all your queries. Please give us your contact number with an order ID, and you will receive a call as soon as we verify your issue. In the case of product damage, please call our customer care center within 48 hours. You can send the items back as long as they are unused. Once we receive the products, we will generate a coupon for the amount you spent on the product. You can buy any other product using the same coupon if you purchase another item from BSc fashion that is worth more than the coupon. You just need to pay the difference in the amount online. The coupon amount will only be generated based on the item price; delivery charges are excluded. Delivery is a service rendered by a third party and cannot be included in the final amount for return voucher. Once you book a new order, a delivery charge is added to it.